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frequently asked questions

Q. What Does Our Physiotherapy Memberships include?

  • Weekly 1:1 Physiotherapy Rehab session

  • Unlimited access to our Strength and Conditioning Classes

  • Customized Prehab Strength and Conditioning Program

  • Priority Booking

  • Access To your customized strength and conditioning program via our app

  • 24/7 access to our physiotherapist and strength and conditioning coach

Q. What happens during an initial physiotherapy assessment?


At your initial assessment, your therapist will take an in-depth medical history, as it pertains to your current injury. Next, they’ll do an assessment, and use any relevant outcome measures needed in order to ensure a proper diagnosis. From there, you’ll discuss your goals for treatment, and design an individualized plan that helps you achieve them.

You can expect:

  • hands on therapy

  • activity modifications

  • pain management strategies

  • corrective exercises

  • tips for safe exercise

Q. What do I wear for my appointment?


Comfortable, loose fitting exercise clothing is preferred. Please wear something that allows the therapist to expose the injured area for assessment and treatment, if required.

Q. Do you direct bill extended health plans?

No, we do not offer direct billing.


Q. Do you accept ICBC or WSBC claims?

At this time, we only accept ICBC claims.


Still have questions?

Feel free to email us with your specific question.

We look forward to hearing from you!

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